Pillar Industries, Inc. Terms & Conditions
TERMS
Net 30. Payment on each invoice is due
within thirty (30) days from the invoice date. Any unpaid
balance at such time will bear interest at the rate
of one and one half percent (1 1/2%) per month. Purchaser
agrees to pay any costs incurred by Pillar Industries,
Inc. in enforcing the terms of this agreement.
FIRST TIME ORDER PAYMENT OPTIONS
· Prepay: Send a check for the
order amount and the order will be processed as soon
as the check is received.
· New Account Set-Up (Net 30):
Pillar Industries, Inc. requires a fifty percent (50%)
deposit on first time orders exceeding $5,000.00. The
remainder of the bill is due Net 30 days. A minimum
of five (5) working days after credit references are
received may be required to set up new accounts.
FREIGHT
Unless specific shipping instructions
are given, Pillar Industries, Inc. will ship via the
carrier we consider the best for both service and cost.
Freight charges will be collect.
PRODUCT LIMITED WARRANTY
Pillar Industries, Inc. warrants that
products sold will be free of defects of workmanship
or material under normal and proper usage. Should any
failure to confirm to this warranty become apparent
during a one year period, Pillar Industries, Inc. must
be notified in writing. Pillar Industries, Inc. is not
responsible for labor costs in connection with the installation,
removal, or replacement of warranted products or for
any consequential damages. Pillar Industries, Inc. reserves
the right to refuse to honor the above warranty for
any products altered, improperly installed, or installed
in application for which not intended.
SHIP DATE
Pillar Industries, Inc. makes every
effort to meet the customer’s required ship date
but will not be held financially responsible for any delays
in shipping or expedited shipping fees. The ship date
may be modified at anytime due to circumstances beyond
our control.
EXPEDITING FEES
Pillar Industries, Inc. will pass on any
outside service expediting fees incurred to the customer.
SHIPPING LOSS/DAMAGE
The customer must make all claims for
loss or damage in transit directly to the carrier. Title
to the merchandise passes to the consignee at the time
of delivery by Pillar Industries, Inc. to the common
carrier. Pillar Industries, Inc. ensures proper packaging
for all lamps and makes every effort to reduce shipment
of broken lamps, however, we do not guarantee that lamps
will arrive free of breakage occurring during shipping.
Pillar Industries, Inc. will not be held responsible
for the cost of replacing lamps.
RETURNS
Returned Material Authorization cannot
be issued after sixty (60) days of invoice. In addition,
Pillar Industries cannot honor RMA’s beyond thirty
(30) days of the RMA date. All returned material is
subject to a restocking charge. Custom fixtures cannot
be returned.
PURCHASE ORDER ACCEPTANCE POLICY
All purchase orders must be in written
form via fax, electronic mail, or standard mail. All
purchase orders must contain a purchase order number.
PURCHASE ORDER CHANGES
All purchase order changes must be made
in writing and faxed or e-mailed to a Customer Service
Associate.
PURCHASE ORDER CANCELLATIONS
Purchase order cancellations may be subject
to a cancellation fee.
Issuing a purchase order to Pillar Industries,
Inc. is considered an acceptance of the above stated
terms and conditions.
Terms and conditions and prices are subject
to change without notice.
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